COVID-19 Update

JapanLA is Open Online on www.japanla.com! We are shipping out your orders daily! Both JapanLA Retail stores are closed temporarily for COVID-19.

Please be patient. We have a limited staff due to Covid-19 safety measures. We are doing our best to get orders out as quickly as possible. There are also some delays with the post office, and they are not scanning the orders when they initially pick up orders from us. Please keep checking the tracking info on USPS.com for updates.

Customer Service emails are answered Monday - Friday at contact@japanla.com

Shipping Times:

Shipping Times: Right now, we have limited staff due to practicing social distancing. Orders are taking around 5-7 business days to process and package to ship out. Once they go out, they take 1-3 business days for Priority Mail or 2-5 days for First Class Mail (which is regular mail). Please check www.usps.com for updates on delays regarding covid-19 that the post office may be experiencing. You can email us at contact@japanla.com for any questions about your orders.

Store Pick Up:

We are now offering store pick up from our Little Tokyo location every Saturday from 11am - 4pm! Please place your online order before Friday at 11am PST on JapanLA.com to pick up your order on Saturday. We cannot accommodate same-day pick up at this time.

You can also pick up your Popshop Live orders at the Little Tokyo store! Please email us at contact@japanla.com after you've placed an order during a Popshop Live Show and let us know you would like to pick up your order.

Pick Up on Saturdays between 11am - 4pm at:

JapanLA Little Tokyo

356 1/2 E. 2nd St

Los Angeles, CA

90012

Please call us at (213) 278 - 0712 when you are going to come pick up your order so we can confirm your order is ready to be picked up!

Popshop Live:

Every Wednesday & Saturday, we are doing live selling on the Popshop Live App. Download the app in the iOS Apple Store for free and use the code "KAWAII" to get to the JapanLA Channel. We do lots of fun giveaways and show all of our favorite new items in the store. You can buy on the app and get first dibs on new product before we put it online. Please check our videos on the app for specific show dates and times.

Thank you to everyone who has shopped on JapanLA.com and helped support us during this time! We appreciate all the kind words you have been leaving in the Notes on the orders.

International Delays:

Updated October 16, 2020

We are currently unable to shop to these countries:

Suspension Due to Foreign Postal Operator Service Suspension:

Honduras	Turkmenistan	Madagascar
Libya	Panama

Suspension Due to Unavailability of Transportation:

Angola	Lebanon	Republic of Congo	Tajikistan
Brunei	Liberia	Samoa	Timor-Leste
Cambodia	Mauritius	Seychelles	Turks & Caicos
Cameroon	Mongolia	Sierra Leone	Vanuatu
Chad	Myanmar	Solomon Islands	Yemen
Cuba	Niger	South Sudan	Laos
Papua New Guinea	Syria