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COVID-19 Update

JapanLA is Open Online on! We are shipping out your orders daily! JapanLA Retail stores are closed temporarily for COVID-19.  

Please be patient. We have a limited staff due to Covid-19 safety measures. We are doing our best to get orders out as quickly as possible. There are also some delays with the post office, and they are not scanning the orders when they initially pick up orders from us. Please keep checking the tracking info on for updates. 

Customer Service emails are answered Monday - Friday at

Shipping Times:

Shipping Times: Right now, we have limited staff due to practicing social distancing. Orders are taking around 3-7 business days to process and package to ship out. Once they go out, they take 1-3 business days for Priority Mail or 2-5 days for First Class Mail (which is regular mail). Please check for updates on delays regarding covid-19 that the post office may be experiencing.  You can email us at for any questions about your orders.

Store Pick Up:


Pick up your online order from Same-Day from our Pick Up location!


233 S La Brea Ave

Los Angeles, CA


Pick ups are available Monday through Saturday 11am - 5pm.

If you order after 5pm or on Sunday, your order will be ready for pick up the following day.

There is a pick up parking meter in front of JapanLA. Please have your order number or name ready with your ID and call us at (323) 917 - 5151 when you have arrived or ring the doorbell, to pick up your order and we can bring your order out to you.

Masks are required for pick ups.

Please note pick up orders placed on our Popshop Live shows are not available for same-day pick up.

Popshop Live orders placed Saturday and Monday, will be ready on Wednesday. And Orders from Wed Shows are ready for pick up on Saturdays.

Popshop Live:

Every Monday, Wednesday & Saturday, we are doing live selling on the Popshop Live App. Download the app in the iOS Apple Store for free and use the code "KAWAII" to get to the JapanLA Channel. We do lots of fun giveaways and show all of our favorite new items in the store. You can buy on the app and get first dibs on new product before we put it online. Please check our videos on the app for specific show dates and times. 

Thank you to everyone who has shopped on and helped support us during this time! We appreciate all the kind words you have been leaving in the Notes on the orders.

International Delays:

Updated Feb 22, 2021

We are currently unable to shop to these countries:

Suspension Due to Unavailability of Transportation


Eswatini (Swaziland)




French Guiana

Reunion (Bourbon)




Saint Pierre and Miquelon (Miquelon)








South Sudan






Please check for updates and possible delays due to covid-19.

Postmates Same Day Delivery:

We offer Postmates Same Day Delivery on the Postmates app! 

Just go to the Postmates app and search for JapanLA! If we are in your delivery radius our shop will come up. You can order between 11am - 5pm Monday - Friday on the app to get your items delivered. If you don’t see something from on the Postmates app, you can call us at 323-917-5151 and we will add the items to the app for you to order!


Stay in touch with us on Instagram @japanla and Tiktok @japanlafun! We're posting lots of cute new items and fun videos everyday.

We miss you! We'll see you IRL soon! 

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