COVID-19 Update
JapanLA is Open Online on www.japanla.com! We are shipping out your orders daily! Both JapanLA Retail stores are closed temporarily for COVID-19.
Please be patient. We have a limited staff due to Covid-19 safety measures. We are doing our best to get orders out as quickly as possible. There are also some delays with the post office, and they are not scanning the orders when they initially pick up orders from us. Please keep checking the tracking info on USPS.com for updates.
Customer Service emails are answered Monday - Friday at contact@japanla.com
Shipping Times:
Shipping Times: Right now, we have limited staff due to practicing social distancing. Orders are taking around 5-7 business days to process and package to ship out. Once they go out, they take 1-3 business days for Priority Mail or 2-5 days for First Class Mail (which is regular mail). Please check www.usps.com for updates on delays regarding covid-19 that the post office may be experiencing. You can email us at contact@japanla.com for any questions about your orders.
Store Pick Up:
Updated 1/22/21:
We are moving!
This Saturday January 23rd is the last day to pick up your online orders at our JapanLA Little Tokyo location! Please send an email to myorder@japanla.com if you are unable to pick up your order and would like to pay for it to be shipped to you. We will be moving to a new location on La Brea and 3rd, in Los Angeles, next month where we will be able to do pick ups Monday - Saturday! We will turn the pick up option back on when it is available.
Popshop Live:
Every Monday, Wednesday & Saturday, we are doing live selling on the Popshop Live App. Download the app in the iOS Apple Store for free and use the code "KAWAII" to get to the JapanLA Channel. We do lots of fun giveaways and show all of our favorite new items in the store. You can buy on the app and get first dibs on new product before we put it online. Please check our videos on the app for specific show dates and times.
Thank you to everyone who has shopped on JapanLA.com and helped support us during this time! We appreciate all the kind words you have been leaving in the Notes on the orders.
International Delays:
Updated January 8, 2021
We are currently unable to shop to these countries:
|
Suspension Due to Foreign Postal Operator Service Suspension: |
|
Turkmenistan |
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Suspension Due to Unavailability of Transportation: |
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Angola |
Guadeloupe |
Reunion (Bourbon) |
Tajikistan |
|
Brunei |
Laos |
Saint Pierre and Miquelon (Miquelon) |
Timor-Leste |
| Central African Republic |
Liberia |
Saudi Arabia |
Yemen |
| Chad |
Martinique |
Seychelles |
Cuba |
| Mauritius |
Sierra Leone |
French Guiana |
Republic of Congo |
| South Sudan |
|
|
|
Please check www.usps.com for updates and possible delays due to covid-19.
Postmates Same Day Delivery:
As of 1/14: We now offer Postmates Same Day Delivery on the Postmates app!
Just go to the Postmates app and search for JapanLA! If we are in your delivery radius our shop will come up. You can order between 11am - 5pm on the app to get your items delivered. If you don’t see something from JapanLA.com on the Postmates app, you can call us at 323-934-5201 and we will add the items to the app for you to order!
Stay in touch with us on Instagram @japanla and Tiktok @japanlafun! We're posting lots of cute new items and fun videos everyday.
We miss you! We'll see you IRL soon!
