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Shipping and Returns

Order Processing

Shipping times are currently taking longer due to limited staffing during covid-19. Your order will be processed and shipped out within 3 to 7 business days after the order is placed. Please note, we do not ship on Saturdays and Sundays, so those days are not counted as business days. 

Shipping costs are based on which shipping carrier you choose at checkout.

Shipping Within The USA

USPS Priority Mail and UPS, typically takes 2-4 business days* from the time it ships out, for U.S. residents. For orders shipping to the east cost, it can take 3-6 business days once it ships out. *Please note, these are just time estimates. We cannot guarantee shipping times or give refunds on shipping based on packages arriving later than usual.

*First Class Mail does not include tracking and delivery confirmation and takes 2-6 business days from the time it ships out.

International Shipping and Custom Fees

International order shipping times are based on the shipping carrier you choose at checkout. Custom fees vary by country and must be paid by the customer. JapanLA is not responsible for any custom fees and/or taxes your country may charge you. Any additional fees will be calculated and charged to you by your country's postal service. Please check your specific country for customs and VAT tax charges. All prices are in United States (USD) currency.

International Delays:

Updated July 2, 2020

We are currently unable to shop to these countries:

 Suspension Due to Foreign Postal Operator Service Suspension

Bolivia

Honduras

Madagascar

Rwanda

Chad

India

Malawi

South Africa

Dominican Republic

Kyrgyzstan

Panama

Turkmenistan

Ecuador

Libya

Peru

 

 

 Suspension Due to Unavailability of Transportation

Angola

Democratic Republic of the Congo

Lesotho

Solomon Islands

Argentina

Dominica

Liberia

South Sudan

Azerbaijan

Ethiopia

Maldives

Sri Lanka

Bahamas

Faroe Island

Mauritania

Sudan

Bahrain

Fiji

Mauritius

Suriname

Bangladesh

French Polynesia

Mongolia

Swaziland (Eswatini)

Benin

Gambia

Mozambique

Tajikistan

Bermuda

Ghana

Myanmar

Tanzania

Botswana

Grenada

Namibia

Timor-Leste

Brunei

Guatemala

Nepal

Tonga

Burkina Faso

Guinea Bissau

Nigeria

Turks & Caicos

Burundi

Guyana

Oman

United Arab Emirates

Cambodia

Haiti

Pakistan

Uganda

Cameroon

Iraq

Papua New Guinea

Uruguay

Cape Verde

Ivory Coast

Paraguay

Uzbekistan

Cayman Islands

Jordan

Philippines

Vanuatu

Chile

Kenya

Republic of Congo

Venezuela

Colombia

Kiribati

Samoa

Yemen

Cook Islands

Kosovo

Senegal

Zambia

Costa Rica

Kuwait

Seychelles

Zimbabwe

Cuba

Laos

Sierra Leone

 

Curacao

Lebanon

Sint Maarten

 


Please check www.usps.com for updates and possible delays due to covid-19.

 

Flat Rate Shipping 

For a limited time, we are offering a $6 Flat Rate Shipping Rate for online orders in the contiguous USA. To get the $6 shipping rate, you must spend $50 or more for orders shipping within California, or $100 or more shipping to the rest of the contiguous USA, excluding tax and shipping. Does not include Alaska, Hawaii, U.S. Territories, or International Orders. Order must be placed on our online store www.japanla.com.Flat rate shipping does not apply to special orders placed through email/phone or through the brick and mortar JapanLA Retail Store. Regular shipping rates apply for email or phone orders. Orders that qualify for $6 flat rate shipping will be shipped out with either USPS or UPS.

Please email us at myorder@japanla.com for questions.  

Special Orders

Some items are not available to order on our online shop, but you can order them by sending us an email with the following info:

1 - the items you would like to order
2 - your shipping address
3 - your email address 

We will then send you an invoice through our website which will include a secure link where you can pay via PayPal or credit card. Once you pay the invoice, we will ship out your order and send you your tracking number.

Email us at: myorder@japanla.com
Call us at: (323) 934-5201

Refunds and Exchanges

Final Sale for Costumes, Shoes, Socks, Make-Up, Face Masks, Art, Pop-Up Shop, and Sale Items. Items on sale cannot be returned or exchanged. All items purchased from our in-store Pop Up Shops are Final Sale and cannot be returned or exchanged. 

Refunds will be given in the form of store credit only. We do not issue refunds in the form of Cash, Credit Card, or Paypal Credit.

Regular priced items must be exchanged within 14 days of purchase. We cannot guarantee that the requested items will be available by the time you send us your returned merchandise. Please contact us immediately if you need a different size or replacement item. If your items are no longer available, a store credit will be issued to use on a different item in our shop. Items must be in brand new, unused condition, with the tags attached to qualify for an exchange. You will be responsible for return postage and shipping costs to receive the new item.

Return Address:
Please send all returns and exchanges to:

JapanLA
Attn. Returns
646 N San Fernando Rd
Los Angeles, CA 90065

 

Questions:

Please email all questions, concerns, comments about your order to: myorder@japanla.com

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