Shipping and Returns

Order Processing

Your order will be processed and shipped out within 1 - 5 business days after the order is placed. Please note, Saturdays and Sundays are not counted as business days.

Shipping costs are based on which shipping carrier you choose at checkout.

Shipping Within The USA

USPS Priority Mail and UPS, typically takes 1 - 4 business days* from the time it ships out, for U.S. residents.

*First Class Mail typically takes 2 - 6 business days from the time it ships out.

USPS Ground typically takes 2 - 6 business days from the time it ships out.

*Please note, these are just time estimates. We cannot guarantee shipping times or give refunds on shipping based on packages arriving later than usual due to shipping carrier delays.

International Shipping and Custom Fees

International order shipping times are based on the shipping carrier you choose at checkout. Custom fees vary by country and must be paid by the customer. JapanLA is not responsible for any custom fees and/or taxes your country may charge you. Any additional fees will be calculated and charged to you by your country's postal service. Please check your specific country for customs and VAT tax charges. Please note, all international shipping amounts charged are estimates and we may have to contact you to pay more for the actual shipping cost. All prices are in United States (USD) currency.

International Delays:

Updated Jan. 6, 2025

We are currently unable to ship to these countries due to International Mail Service Suspensions:

Afghanistan, Belarus, Bhutan, Cuba, Haiti, Israel, Niue, Russia, Sudan, Syria, Ukraine, Vanuatu, Yemen

We are currently unable to ship to the United Kingdom due to the Brexit VAT Tax. We are working on getting this resolved soon!

*Please check www.usps.com for updates and possible delays.

$2.99 Flat Rate Shipping

Get $2.99* Standard Shipping on Orders over $75 within the Contiguous USA!

*To qualify, orders must total $75 or more (excluding tax and shipping) and must be placed through our online store at www.japanla.com. This rate applies only to items that fit in a 12" × 12" × 12" box. Orders over $500 do not qualify for the $2.99 flat rate shipping deal.

The discounted shipping rate is not available for Alaska, Hawaii, U.S. Territories, or international orders.

Oversized items and pre-order items are not eligible for the $2.99 shipping rate and will have additional shipping charges at checkout.

For large orders requiring multiple boxes, only the first box qualifies for the $2.99 shipping rate. We will contact you regarding shipping charges for any additional boxes.

Qualifying orders will be shipped via USPS or UPS.

Please email us at myorder@japanla.com for questions.

Pre-Orders

Please note, due to the nature of the pre-order process, we are unable to ship other items together with pre-order items. If you order additional items with a pre-order item we may contact you to charge you for additional shipping. Pre-order items do not qualify for our $2.99 flat shipping rate. You will receive another email notification with tracking when your pre-order item ships!

For any questions about pre-order item status, please email us at: myorder@japanla.com

Refunds and Exchanges

Final Sale for Costumes, Shoes, Socks, Make-Up, Face Masks, Opened Blind Boxes, Art, Pop-Up Shop, Live Show Purchases, and Sale Items. Final Sale items cannot be returned or exchanged. All items purchased from our in-store Pop Up Shops are Final Sale and cannot be returned or exchanged.

Refunds will be given in the form of store credit only. We do not issue refunds in the form of Cash, Credit Card, or Paypal Credit.

Regular priced items must be exchanged within 14 days of purchase. We cannot guarantee that the requested items will be available by the time you send us your returned merchandise. Please contact us immediately if you need a different size or replacement item. If your items are no longer available, a store credit will be issued to use on a different item in our shop. Items must be in brand new, unused condition, with the tags attached to qualify for an exchange. You will be responsible for return postage and shipping costs to receive the new item.

Return Address:
Please send all returns and exchanges to:

JapanLA
Attn. Returns
233 S La Brea Ave
Los Angeles, CA 90036