Shipping and Returns
Shipping within the USA
Your order will be shipped within 24 to 72 hours of receiving it. All orders are shipped USPS Priority Mail and include tracking and delivery confirmation. You should receive your order within 2-3 business days from the time it ships, for U.S. residents.
International Shipping and Custom Fees:
International orders ship USPS Priority International Mail, and take 7-10 business days from the time your order ships. Custom fees vary by country and must be paid by the customer. JapanLA is not responsible for any custom fees and/or taxes your country may charge you.
Flat Rate Shipping
We offer Flat Rate Shipping at a special rate of $6.25 for orders within the U.S. only. Flat Rate Shipping only applies to items that can fit in a small flat rate envelope or small flat rate box, typically 1 item. If the Flat Rate Shipping option is not showing up for you on an item you think should be able to fit into a flat rate envelope or box, email us and we will let you know if we can use a flat rate option.
Please email us at email@example.com for questions.
Standard Shipping Costs within the USA
$0 to $50: $7.25
$51 to $100: $9.25
$101 to $200: $11.25
$201 to $300: $13.25
$301 to $400: $15.25
$401 to $500: $17.25
Holds and Pick Up Orders
We can only hold unpaid items until the end of the business day in the store. If you would like to buy something and pick it up another day, please purchase online and email us to let us know you are picking up another day. We will then, refund your shipping if you are picking up in-store. You may also call or email us to place an order using PayPal at firstname.lastname@example.org.
Refunds and Exchanges
ALL SALES ITEMS ARE FINAL SALE. Items on sale cannot be returned or exchanged.
Refunds will be given in the form of store credit only. We do not issue refunds in the form of Cash, Credit Card, or Paypal Credit.
Regular priced items must be exchanged within 14 days of purchase. We cannot guarantee that the requested items will be available by the time you send us your returned merchandise. Please contact us immediately if you need a different size or replacement item. If your items are no longer available, a store credit will be issued to use on a different item in our shop. Items must be in brand new, unused condition, with the tags attached to qualify for an exchange. You will be responsible for return postage and shipping costs to receive the new item.
Please send all returns and exchanges to:
7320 1/2 Melrose Ave.
Los Angeles, CA 90046
Please email all questions, concerns, comments about your order to: email@example.com