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Shipping and Returns

Order Processing

Your order will be processed and shipped out within 5-10 business days after the order is placed. Please note, we do not ship on Saturdays and Sundays, so those days are not counted as business days. We may contact you for ID verification on orders over $150 or if any of your payment or shipping address details cannot be verified. 

Shipping costs are based on which shipping carrier you choose at checkout.

Shipping Within The USA

USPS Priority Mail and UPS, typically takes 2-4 business days* from the time it ships out, for U.S. residents. 

*First Class Mail typically takes 2-6 business days from the time it ships out.

*Please note, these are just time estimates. We cannot guarantee shipping times or give refunds on shipping based on packages arriving later than usual.

International Shipping and Custom Fees

International order shipping times are based on the shipping carrier you choose at checkout. Custom fees vary by country and must be paid by the customer. JapanLA is not responsible for any custom fees and/or taxes your country may charge you. Any additional fees will be calculated and charged to you by your country's postal service. Please check your specific country for customs and VAT tax charges. Please note, all international shipping amounts charged are estimates and we may have to contact you to pay more for the actual shipping cost. All prices are in United States (USD) currency.

International Delays:

Updated July 25th, 2022

We are currently unable to ship to these countries due to International Mail Service Suspensions:

Afghanistan, Belarus, Bhutan, Chad, China, Cuba, Laos, Libya, Mongolia, Netherlands, Papua New Guinea, Russia, Samoa, Solomon Islands, South Sudan, Syria, Timor-Leste, Turkmenistan, Ukraine, Yemen.

We are currently unable to ship to the United Kingdom due to the Brexit VAT Tax. We are working on getting this resolved soon! 

Please check www.usps.com for updates and possible delays due to covid-19.

$6 Flat Rate Shipping

Get $6 Standard Shipping for Orders over $100 within the contiguous USA!

Discounted shipping rate does not include Alaska, Hawaii, U.S. Territories, or International Orders. To get the $6 shipping rate, you must spend $100 or more, excluding tax and shipping. All orders must be placed on our online store www.japanla.com. 

Items that are marked as Oversized or Pre-Order in their product description are not included in the $6 Shipping rate and will show an additional extra shipping rate at checkout. 

Orders with $6 flat rate shipping will be shipped with either USPS or UPS. 

Please email us at myorder@japanla.com for questions.

Pre-Orders

Please note, due to the nature of the pre-order process, we are unable to ship other items together with pre-order items. If you order additional items with a pre-order item we may contact you to charge you for additional shipping. Pre-order items do not qualify for our $6 flat shipping rate. You will receive another email notification with tracking when your pre-order item ships! 

For any questions about pre-order item status, please email us at: myorder@japanla.com

Refunds and Exchanges

Final Sale for Costumes, Shoes, Socks, Make-Up, Face Masks, Art, Pop-Up Shop, and Sale Items. Final Sale items cannot be returned or exchanged. All items purchased from our in-store Pop Up Shops are Final Sale and cannot be returned or exchanged. 

Refunds will be given in the form of store credit only. We do not issue refunds in the form of Cash, Credit Card, or Paypal Credit.

Regular priced items must be exchanged within 14 days of purchase. We cannot guarantee that the requested items will be available by the time you send us your returned merchandise. Please contact us immediately if you need a different size or replacement item. If your items are no longer available, a store credit will be issued to use on a different item in our shop. Items must be in brand new, unused condition, with the tags attached to qualify for an exchange. You will be responsible for return postage and shipping costs to receive the new item.

Return Address:
Please send all returns and exchanges to:

JapanLA
Attn. Returns
233 S La Brea Ave
Los Angeles, CA 90036

 

Questions:

Please email all questions, concerns, comments about your order to: myorder@japanla.com

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