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Shipping and Returns

Order Processing

Your order will be processed and shipped out within 3-7 business days after the order is placed. Please note, we do not ship on Saturdays and Sundays, so those days are not counted as business days. 

Shipping costs are based on which shipping carrier you choose at checkout.

Shipping Within The USA

USPS Priority Mail and UPS, typically takes 2-4 business days* from the time it ships out, for U.S. residents. 

*First Class Mail typically takes 2-6 business days from the time it ships out.

*Please note, these are just time estimates. We cannot guarantee shipping times or give refunds on shipping based on packages arriving later than usual.

International Shipping and Custom Fees

International order shipping times are based on the shipping carrier you choose at checkout. Custom fees vary by country and must be paid by the customer. JapanLA is not responsible for any custom fees and/or taxes your country may charge you. Any additional fees will be calculated and charged to you by your country's postal service. Please check your specific country for customs and VAT tax charges. Please note, all international shipping amounts charged are estimates and we may have to contact you to pay more for the actual shipping cost. All prices are in United States (USD) currency.

International Delays:

Updated October 1st, 2021

We are currently unable to ship to these countries:

Suspension Due to Unavailability of Transportation

Brunei

Laos

Saint Pierre and Miquelon (Miquelon)

Timor-Leste

Cuba

Martinique

Samoa

Turkmenistan

Mayotte

Mongolia

South Sudan

Yemen

French Guiana

Afghanistan

Syria

 Australia*

Guadeloupe Reunion (Bourbon) Tajikistan

 

 New Zealand**

 

*Australia’s service disruption affects Priority Mail International® (PMI), First-Class Package International Service® (FCPIS®), Commercial ePacket (CeP), International Priority Airmail® (IPA®) packets, International Priority Airmail® (IPA®) M-Bags, International Surface Air Lift® (ISAL®) packets, International Surface Air Lift® (ISAL®) M-Bags, and Airmail M-Bags. 

**New Zealand’s service disruption affects Priority Mail International® (PMI), First-Class Package International Service® (FCPIS®), Commercial ePacket (CeP), International Priority Airmail® (IPA®) packets, International Priority Airmail® (IPA®) M-Bags, International Surface Air Lift® (ISAL®) packets, International Surface Air Lift® (ISAL®) M-Bags, and Airmail M-Bags

Due to shipping increases to ship to Australia and New Zealand, please e-mail us at contact@japanla.com to place special orders. Shipping charges to Australia via UPS is $100+ for shipping charges plus custom fees. 

We are currently unable to ship to the United Kingdom due to the Brexit VAT Tax. We are working on getting this resolved soon! 

Please check www.usps.com for updates and possible delays due to covid-19.

  

Flat Rate Shipping

For a limited time, we are offering a $6 Flat Rate Shipping Rate for online orders in the contiguous USA. To get the $6 shipping rate, you must spend $50 or more for orders shipping within California, or $100 or more shipping to the rest of the contiguous USA, excluding tax and shipping. Does not include Alaska, Hawaii, U.S. Territories, or International Orders. Order must be placed on our online store www.japanla.com.Flat rate shipping does not apply to special orders placed through email/phone or through the brick and mortar JapanLA Retail Store. Regular shipping rates apply for email or phone orders. Orders that qualify for $6 flat rate shipping will be shipped out with either USPS or UPS.

Please email us at myorder@japanla.com for questions.  

Pre-Orders

JapanLA Hello Kitty & Friends Halloween Spirit Jersey Pre-Order Info:

Your pre-order will be shipped to you in late November to early December.

We recommend ordering pre-order items separately from in-stock. Any other items purchased along with the preorder will be shipped at the same time in late November to early December.

You will receive an email notification, with tracking, when your Pre-Order ships! 

If you choose Store Pick-Up as your shipping option, you will receive an email when your order is ready to be picked up.

Keep an eye out for future spirit jersey launches and restocks! We will announce any updates on our JapanLA email blast and Instagram @japanla.

 

Email us at: myorder@japanla.com

Refunds and Exchanges

Final Sale for Costumes, Shoes, Socks, Make-Up, Face Masks, Art, Pop-Up Shop, and Sale Items. Final Sale items cannot be returned or exchanged. All items purchased from our in-store Pop Up Shops are Final Sale and cannot be returned or exchanged. 

Refunds will be given in the form of store credit only. We do not issue refunds in the form of Cash, Credit Card, or Paypal Credit.

Regular priced items must be exchanged within 14 days of purchase. We cannot guarantee that the requested items will be available by the time you send us your returned merchandise. Please contact us immediately if you need a different size or replacement item. If your items are no longer available, a store credit will be issued to use on a different item in our shop. Items must be in brand new, unused condition, with the tags attached to qualify for an exchange. You will be responsible for return postage and shipping costs to receive the new item.

Return Address:
Please send all returns and exchanges to:

JapanLA
Attn. Returns
233 S La Brea Ave
Los Angeles, CA 90036

 

Questions:

Please email all questions, concerns, comments about your order to: myorder@japanla.com

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