FAQs

FAQ's

"What is JapanLA?"

We are a brick and mortar store located at 233 S La Brea, Los Angeles, CA 90036. We are open for in-store shopping everyday!

We also have curbside same-day order pick up available during our store hours if you need a gift the same day. We host a livestream shopping show! We do livestreams on the JapanLA App, where we show new items, and you can chat with us in real time. We are an official licensee for Sanrio, San-X, and Pokemon. All our our licensed items we make, including Spirit Jerseys, are official collaborations and collectible items that are exclusive to JapanLA, (JapanLA x Sanrio collaboration items are exclusive to JapanLA and Sanrio). 

JapanLA is Open Online on www.japanla.com! We are shipping out your orders daily! 

"Are the items you sell official?"

Yes! We take pride in only selling official merchandise for each brand we carry. You don't have to worry about any items being bootleg if you purchase from JapanLA. We have been in business for 17 years and have trusted relationships with our distributors and manufacturers.

"Did my order ship out?"

You will receive a tracking number when your order ships out. Sometimes USPS may not scan the packages when they initially pick up packages from us. Please keep checking the tracking info on USPS.com for updates. 

"It's Saturday, and I emailed you and haven't heard back yet."

 

Customer Service emails are answered Monday - Friday at contact@japanla.com. Also, please check your spam email to make sure our email reply back didn't get lost in your junk mail. If it's not there, and it's been more than 24 hours (during business days), please email us again. 

 

In-Store Shopping:

 

"When can I shop in-store?"

Shop in-store at JapanLA 7 days a week! We are open everyday at our shop in Los Angeles: 233 S La Brea Ave, Los Angeles, CA 90036

Monday - Friday: 11am - 6pm

Saturday: 11am - 7pm

Sunday: 11am - 6pm

 

Shipping Times:

Right now, orders are taking around 1-5 days to process and package to ship out. Once they go out, they take about *1-3 business days for Priority Mail or *2-5 days for First Class Mail (which is regular mail). Please check www.usps.com for updates on delays regarding covid-19 that the post office may be experiencing. You can email us at contact@japanla.com for any questions about your orders.

*Please note due to the holidays, shipping times may be subject to longer delivery times. Please check your tracking for updates.

 

Store Pick Up:

"What is same-day pickup?"

You can order online at japanla.com and choose Same-Day Pickup as your shipping option! We can prepare your order and bring it out to you in under 60 minutes during our available pickup times, (usually much faster than that, just call us and you can ask us if it is ready.) 

Pickup Is Available:

• Monday - Friday: 11am - 6pm
• Saturday: 11am - 7pm
• Sunday: 11am - 6pm

Pickup at:

JapanLA 
233 S La Brea Ave
Los Angeles, CA
90036

JapanLA Pick Up Guide

1. All pick up orders are available on the same day that orders are placed, within 30 minutes of receipt of the order confirmation email. Another notification email saying your order is ready for pick up is not provided. 
2. Please note that orders over $150 require the cardholder to provide their ID at order pick up.
3. Call us at (323) 917-5151 and let us know when you are on your way to pick up your order. There are parking meters in front of JapanLA and we can bring your order out to you.

***Due to JapanLA storage limitations, Customers will be contacted for pick up orders that are not picked up within 2 weeks of email confirmation to arrange for shipping payment.

"What is the JapanLA Live Show?"

We go live on JapanLA.com with exclusive product launches and the official JapanLA 💖 Sanrio Super Show once a month! You can chat with us in real time and we do lots of fun giveaways, surprise gifts with purchase, and show all of our favorite new items in the store. You can add items to your cart on japanla.com while you are watching the live show. Follow us on socials @japanla and sign up for our email and text list to be notified when we go live!

"Do you ship internationally?"

Yes, we do ship internationally. Cost of shipping varies, and the shipping amount calculated online is a good estimate of how much you will pay for international shipping. Sometimes, we do require more shipping costs if the box is oversized due to purchasing bulkier items or a lot of items, and we will contact you if that occurs to bill you for more shipping or cancel your order if shipping costs are too high. 

 

International Delays:

Updated Jan. 6, 2025

We are currently unable to ship to these countries due to International Mail Service Suspensions:

Afghanistan, Belarus, Bhutan, Cuba, Haiti, Israel, Niue, Russia, Sudan, Syria, Ukraine, Vanuatu, Yemen

We are currently unable to ship to the United Kingdom due to the Brexit VAT Tax. We are working on getting this resolved soon! 

*Please check www.usps.com for updates and possible delays.

 

Stay in touch with us on Instagram @japanla and TikTok @japanla! We're posting lots of cute new items and fun videos everyday. We have also added YouTube @japanla where we are posting fun staff videos and tutorials. Please follow us there too!