JapanLA is Open Online on www.japanla.com! We are shipping out your orders daily! Both JapanLA Retail stores are closed temporarily for COVID-19.
Please be patient. We have a limited staff due to Covid-19 safety measures. We are doing our best to get orders out as quickly as possible. There are also some delays with the post office, and they are not scanning the orders when they initially pick up orders from us. Please keep checking the tracking info on USPS.com for updates.
Customer Service emails are answered Monday - Friday at firstname.lastname@example.org
Shipping Times: Right now, we have limited staff due to practicing social distancing. Orders are taking around 5-7 business days to process and package to ship out. Once they go out, they take 1-3 business days for Priority Mail or 2-5 days for First Class Mail (which is regular mail). Please check www.usps.com for updates on delays regarding covid-19 that the post office may be experiencing. You can email us at email@example.com for any questions about your orders.
Store Pick Up:
Every Wednesday & Saturday, we are doing live selling from JapanLA Little Tokyo and at our warehouse, on the Popshop Live App. Download the app in the iOS Apple Store for free and use the code "KAWAII" to get to the JapanLA Channel. We do lots of fun giveaways and show all of our favorite new items in the store. You can buy on the app and get first dibs on new product before we put it online. Please check our videos on the app for specific show dates and times.
Thank you to everyone who has shopped on JapanLA.com and helped support us during this time! We appreciate all the kind words you have been leaving in the Notes on the orders.
Updated July 2, 2020
We are currently unable to shop to these countries:
| Suspension Due to Foreign Postal Operator Service Suspension
Suspension Due to Unavailability of Transportation
Postmates Same Day Delivery:
As of 5/17: We are not able to offer Postmates Same Day Delivery at this time. Please follow us on Instagram @japanla for updates!
We miss you! We'll see you IRL soon!