FAQs

FAQ's

"What is JapanLA?"

We are a brick and mortar store located at 233 S La Brea, Los Angeles, CA 90036. We are open only on Saturdays 11am - 7pm and Sundays 11am - 6pm for in-store shopping. And do same-day pick up Mon-Friday 11am-5pm if you need a gift the same day. We are a livestream shopping show! We do livestreams on the Popshop Live App, Wed, Friday, and Saturdays, where we can show you around the store, take requests on what you want to see, and chat with us in real time. We are an official licensee for Sanrio, San-X, and Pokemon. All our our licensed items we make, including Spirit Jerseys are official collaborations and collectible items that are exclusive to JapanLA, (JapanLA x Sanrio collaboration items are exclusive to JapanLA and Sanrio). 

JapanLA is Open Online on www.japanla.com! We are shipping out your orders daily! 

"Are the items you sell official?"

Yes! We take pride in only selling official merchandise for each brand we carry. You don't have to worry about any items being bootleg if you purchase from JapanLA. We have been in business for 17 years and have trusted relationships with our distributors and manufacturers.

"Did my order ship out?"

You will receive a tracking number when your order ships out. The post office does not scan the packages when they initially pick up packages from us. Please keep checking the tracking info on USPS.com for updates. 

"It's Saturday, and I emailed you and haven't heard back yet."

Customer Service emails are answered Monday - Friday at contact@japanla.com. Also, please check your spam email to make sure our email reply back didn't get lost in your junk mail. If it's not there, and it's been more than 24 hours (during business days), please email us again. 

In-Store Shopping:

"Why are you only open on Weekends?"

When we closed for covid in 2020, we were required to close our stores due to covid measures. We started selling on a livestream shopping app, called Popshop Live. We do these livestreams inside the store, along with Tiktok Lives, Instagram Lives and YouTube Lives 5 days a week. So, due to limited staff and space, we are only able to be open for in-store shopping, on Saturdays and Sundays. But we can do Same-Day pick up M-F 11am-5pm, if you come by during the week and you can shop with us from home or anywhere you are at on your phone on the Popshop Live app. Just download Popshop Live and use invite code: KAWAII to find the JapanLA show.

Shop in-store at JapanLA on Saturdays and Sundays! We are open every Saturday from 11am - 7pm and Sunday from 11am - 6pm at our new shop in Los Angeles: 233 S La Brea Ave, Los Angeles, CA 90036

Shipping Times:

Due to the limitations of the post office, we cannot guarantee the exact date your orders will arrive. We can say, we are shipping your orders out quickly. With that being said, once it leaves JapanLA, we are not sure if there are delays with the post office or UPS. 

Right now, orders are taking around 3-7 days to process and package to ship out. Once they go out, they take about *1-3 business days for Priority Mail or *2-5 days for First Class Mail (which is regular mail). Please check www.usps.com for updates on delays regarding covid-19 that the post office may be experiencing. You can email us at contact@japanla.com for any questions about your orders.

*Please note due to covid-19 and Holiday delays, these shipping times are out of our control and may be subject to longer delivery times.

Store Pick Up:

"What is same-day pickup?"

You can order online at japanla.com and we can prepare your order and bring it out to you in under 60 minutes, (usually much faster than that, just call us and you can ask us if it is ready.)  Pickup Monday-Friday 11am - 5pm, and Saturday 11am-7pm.

Pickup at:

JapanLA 
233 S La Brea Ave
Los Angeles, CA
90036

JapanLA Pick Up Guide

1. All pick up orders are available on the same day that orders are placed, within 60 minutes of receipt of the order confirmation email. Another notification email saying your order is ready for pick up is not provided. Pick up orders are available Monday through Saturday from 11am - 5pm, at our new location: 233 S La Brea Ave, Los Angeles, CA 90036.
2. If you order after 5pm, your order will be ready on the following day. 
3. Please note that orders over $150 require the cardholder to provide their ID at order pick up.
4. Call us at (323) 917-5151 and let us know when you are on your way to pick up your order. There are parking meters in front of JapanLA and we can bring your order out to you.

***Due to JapanLA storage limitations, Customers will be contacted for pick up orders that are not picked up within 2 weeks of email confirmation to arrange for shipping payment.

"I ordered on Popshop Live today, can I pick it up today?"

Popshop Live orders need a few days to prepare because we need to prepare all the orders at one time. So, we need a little more time for those. 

Pick up orders placed on our Popshop Live shows are not available for same-day pick up. Only japanla.com orders are available for same-day pickup.

Popshop Live Pick Up Guide

Popshop Live orders placed on Friday and Saturday shows, will be ready on the following Wednesday.

"What is Popshop Live and livestream shopping?"

Every Friday at 2pm PST and Saturday at 9am PST, we are doing live selling on the Popshop Live App. Download the app in the iOS Apple Store for free and use the code "KAWAII" to get to the JapanLA Channel. We do lots of fun giveaways and show all of our favorite new items in the store. You can buy on the app and get first dibs on new product before we put it online. Please check our videos on the app for specific show dates and times. 

"Do you ship internationally?"

Yes, we do ship internationally. Cost of shipping varies, and the shipping amount calculated online is a good estimate of how much you will pay for international shipping. Sometimes, we do require more shipping costs if the box is oversized due to purchasing bulkier items or a lot of items, and we will contact you if that occurs to bill you for more shipping or cancel your order if shipping costs are too high. 

International Delays:

Updated Aug 11th, 2023

We are currently unable to ship to these countries due to International Mail Service Suspensions:

Afghanistan, Belarus, Bhutan, *Canada, Democratic Republic of Congo, *Italy, Laos, Myanmar, Niue, Russia, Slovenia, Sudan, Syria, Ukraine, Yemen.

We are currently unable to ship to the United Kingdom due to the Brexit VAT Tax. We are working on getting this resolved soon! 

*Please check www.usps.com for updates and possible delays.

Stay in touch with us on Instagram @japanla and TikTok @japanla! We're posting lots of cute new items and fun videos everyday. We have also added YouTube @japanla where we are posting fun staff videos and tutorials. Please follow us there too!