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COVID-19 Update

JapanLA is Open Online on www.japanla.com! We are shipping out your orders daily! Both JapanLA Retail stores are closed temporarily for COVID-19.  

Please be patient. We have a limited staff due to Covid-19 safety measures. We are doing our best to get orders out as quickly as possible. There are also some delays with the post office, and they are not scanning the orders when they initially pick up orders from us. Please keep checking the tracking info on USPS.com for updates. 

Customer Service emails are answered Monday - Friday at contact@japanla.com

Shipping Times:

Shipping Times: Right now, we have limited staff due to practicing social distancing. Orders are taking around 5-7 business days to process and package to ship out. Once they go out, they take 1-3 business days for Priority Mail or 2-5 days for First Class Mail (which is regular mail). Please check www.usps.com for updates on delays regarding covid-19 that the post office may be experiencing.  You can email us at contact@japanla.com for any questions about your orders.

Store Pick Up:
We are now offering store pick up from our Little Tokyo location every Saturday from 11am - 5pm! Please place your online order before Friday at 3pm PST on JapanLA.com to pick up your order on Saturday. We cannot accommodate same-day pick up at this time.
You can also pick up your Popshop Live orders at the Little Tokyo store! Please email us at contact@japanla.com after you've placed an order during a Popshop Live Show and let us know you would like to pick up your order. 
Pick Up on Saturdays between 11am - 5pm at:
JapanLA Little Tokyo
356 1/2 E. 2nd St
Los Angeles, CA
90012
Please call us at  (213) 278 - 0712 when you are going to come pick up your order so we can confirm your order is ready to be picked up!
Popshop Live:

Every Wednesday & Saturday, we are doing live selling from JapanLA Little Tokyo and at our warehouse, on the Popshop Live App. Download the app in the iOS Apple Store for free and use the code "KAWAII" to get to the JapanLA Channel. We do lots of fun giveaways and show all of our favorite new items in the store. You can buy on the app and get first dibs on new product before we put it online. Please check our videos on the app for specific show dates and times. 

Thank you to everyone who has shopped on JapanLA.com and helped support us during this time! We appreciate all the kind words you have been leaving in the Notes on the orders. 

International Delays:

Updated July 2, 2020

We are currently unable to shop to these countries:

 Suspension Due to Foreign Postal Operator Service Suspension

Bolivia

Honduras

Madagascar

Rwanda

Chad

India

Malawi

South Africa

Dominican Republic

Kyrgyzstan

Panama

Turkmenistan

Ecuador

Libya

Peru

 


 Suspension Due to Unavailability of Transportation

Angola

Democratic Republic of the Congo

Lesotho

Solomon Islands

Argentina

Dominica

Liberia

South Sudan

Azerbaijan

Ethiopia

Maldives

Sri Lanka

Bahamas

Faroe Island

Mauritania

Sudan

Bahrain

Fiji

Mauritius

Suriname

Bangladesh

French Polynesia

Mongolia

Swaziland (Eswatini)

Benin

Gambia

Mozambique

Tajikistan

Bermuda

Ghana

Myanmar

Tanzania

Botswana

Grenada

Namibia

Timor-Leste

Brunei

Guatemala

Nepal

Tonga

Burkina Faso

Guinea Bissau

Nigeria

Turks & Caicos

Burundi

Guyana

Oman

United Arab Emirates

Cambodia

Haiti

Pakistan

Uganda

Cameroon

Iraq

Papua New Guinea

Uruguay

Cape Verde

Ivory Coast

Paraguay

Uzbekistan

Cayman Islands

Jordan

Philippines

Vanuatu

Chile

Kenya

Republic of Congo

Venezuela

Colombia

Kiribati

Samoa

Yemen

Cook Islands

Kosovo

Senegal

Zambia

Costa Rica

Kuwait

Seychelles

Zimbabwe

Cuba

Laos

Sierra Leone

 

Curacao

Lebanon

Sint Maarten

 

 

Postmates Same Day Delivery:

As of 5/17: We are not able to offer Postmates Same Day Delivery at this time. Please follow us on Instagram @japanla for updates!

Stay in touch with us on Instagram @japanla and Tiktok @japanlafun! We're posting lots of cute new items and fun videos everyday.

We miss you! We'll see you IRL soon! 

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